Return Policy: Only a TonnoPro representative may issue a Return Authorization Form which will be sent via e-mail and must be attached and be visible on the parcel upon its return. All other parcels will be refused. Return/Exchange shipping cost is the customer’s responsibility! Warranty replacement will be shipped Freight Prepaid. A copy of the Original Invoice must be included with the Returned Mechandise. Please allow 15 days from the receipt of the parcel to process your request.