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Shipping & Returns

Tonno Pro Shipping and Returns Policy

Shipping Policy: 
Most orders will be shipped out within 48 business hours after payment has been received. A tracking number will be emailed to you when it ships. Please note that weekends are not considered business days. In the event that a product is sold out before the completion of your order, you will be notified and offered an immediate refund or option to backorder your product order.

Shipping cost to the 48 continental states is FIXED.  PO Box and APO addresses are NOT accepted.

NO signature is required.

Please allow 4-10 business days for delivery. Delivery may take longer to certain areas or carrier’s mistakes.

Q: How much is shipping to Puerto Rico, Alaska, and Hawaii?
A: Shipping costs will vary depending on location ($100-$150 extra). Contact us for details.

Q: Can you ship using USPS (United States Postal Service)?
A: Since our products exceed the size limitations set by USPS, we can only ship using FedEx.

Q: Do you offer local pickup?
A: Local pickups are not available.

Q: Can I use my own shipper account number to ship my item?
A: Our shipping agreement with our suppliers does not allow us to operate with 3rd party billing.

Q: Does someone have to be home to receive my order?
A: No, a signature is not required for delivery.

Shipper Undeliverable Returns: 
If a package is returned due to refusal of shipment or undeliverable address, you will be notified when it is received by our warehouse. For reshipment of this package you will be required to submit a payment for the original shipping charges and applicable new shipping charges.

Damage Claims:
Please inspect your package thoroughly upon receiving it, any damage claims must be filed by emailing  within 72 hours. Be sure to include: 1. 1-3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box. 2. Name, email address, and item number from the original purchase. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to such an unfortunate situation.

Return Policy: Only a TonnoPro representative may issue a Return Authorization Form which will be sent via e-mail and must be attached and be visible on the parcel upon its return. All other parcels will be refused. Return/Exchange shipping cost is the customer’s responsibility! Warranty replacement will be shipped Freight Prepaid. A copy of the Original Invoice must be included with the Returned Merchandise. Please allow 15 days from the receipt of the parcel to process your request.


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